**Our Service: With Genuine Care, From Start to Peace of Mind**
Welcome to Ethos Adorn. Here, what we offer is more than just a warm plush toy; it's a trustworthy promise. We understand that what you choose for your loved ones or for yourself is an emotional anchor, the beginning of a memory. Therefore, we are committed to creating a complete service experience—from the moment of desire, through delivery, to long-term companionship. Your peace of mind is the guiding principle behind all our efforts.
#### **I. Pre-Sales Consultation: Expert Guidance and Thoughtful Advice**
We are not merely sellers; we are your thoughtful consultants in choosing a "companion."
* **Product Experts, Not Salespeople**: If you have any questions about fabric, size, recommended age, or design philosophy, our customer service team is happy to provide answers, ensuring you make the most satisfying choice.
* **Gift Advisory**: Whether for a child's birthday, a gesture for a friend, or seeking warm companionship for an elder, we can offer personalized recommendations based on your needs, making your gift even more meaningful.
* **Transparent Communication**: Regarding shipping times, duty policies, or any detailed queries, we will provide the clearest and most accurate information *before* you place your order, eliminating any hidden details.
#### **II. Shopping & After-Sales: Clear, Convenient, and Secure**
We know reliable after-sales support is the cornerstone of a worry-free purchase. We promise to make every step simple and straightforward.
**1. Worry-Free Shopping Experience**
* **Secure Payments**: Support for major global, secure payment methods. The payment process is encrypted, ensuring your financial information is safe.
* **Real-Time Tracking**: After your order ships, you will receive detailed logistics tracking information, allowing you to follow your "little companion's" journey every step of the way.
* **Transparent Fees**: We strive to clearly indicate potential import fees (where applicable) at checkout, so you have a clear view of the total cost.
**2. Warm After-Sales Assurance (Core Promise)**
To give you 100% peace of mind, we offer comprehensive after-sales support:
* **Careful Inspection Period**: Enjoy unboxing your parcel. We recommend inspecting the product within **7 days** of the recorded delivery date.
* **Thoughtful Return & Exchange Policy**:
* If the product has **any non-human-caused manufacturing defects** (e.g., open seams, significant stains, detached parts) or if there is a **wrong/missing item**, please contact us. Upon confirmation, we will **cover the return shipping cost and arrange a free replacement or full refund**.
* If you change your mind or selected the wrong color/size, we support returns or exchanges within **30 days** of receipt, provided the item and its original packaging are intact, unused, and unwashed. You will be responsible for the return international shipping costs, and we will process your refund or exchange.
* **Quality Commitment**: We use carefully selected materials and fine craftsmanship, with multiple quality checks. Even so, we promise that for **non-human-caused quality issues related to workmanship or materials arising under normal use within 6 months**, we will provide a free repair or replacement solution.
**3. Quick Response & Problem Resolution**
* **Dedicated Support Channel**: Please contact us via email at `youju2026@outlook.com`. We promise an initial response within **1 business day**.
* **Problem-Solving First**: No matter what issue you encounter, our primary goal is not to explain terms but to **understand your situation and promptly find the best solution for you**. We believe that one responsible resolution is worth more than ten thousand lines of clever marketing.
#### **III. Beyond After-Sales: Long-Term, Heartfelt Care**
The end of our service is not the completion of a transaction, but lasting satisfaction and connection.
* **Care & Cleaning Guide**: A thoughtfully designed care card accompanies your parcel, with illustrations and warm text guiding you on how to properly clean and maintain your cherished plush companion, extending its life of陪伴.
* **Listening & Improving**: Your every piece of genuine feedback, every shared photo with your companion, is our most valuable treasure. It drives us to continuously improve our products and services.
* **Community Belonging**: You are welcome to join our story and share your warm moments with your Ethos Adorn companion. Here, we collectively guard a bond of innocence.
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**Finally, Our Service Philosophy Is:**
What we deliver is a meticulously crafted product and, more importantly, an experience of "being taken seriously." You entrust us with your time, trust, and emotions, and we pledge to guard that commitment with **professionalism, transparency, and responsibility** every step of the way.
Thank you for choosing Ethos Adorn. Please feel at ease as you browse, wait in confidence, and begin this warm journey.